Effective Date: 01/08/2025

Thank you for purchasing from Neil Cox Hypnotherapy via our digital store hosted on Payhip. This Refund Policy applies strictly to digital downloads, including but not limited to:

• The Sleep Reset: 10 Days of Hypnotherapy for Natural, Restful Sleep
• Calm in Between: Relaxation Audio for Use Between Hypnotherapy Sessions

Please read this policy carefully before making a purchase.

Digital Product Nature and Refund Exclusion

Due to the instant and irrevocable nature of digital downloads, we do not offer refunds once a purchase is completed and the content has been accessed or downloaded.

By purchasing any of our digital products, you expressly agree to waive your right to cancel under the Consumer Contracts Regulations 2013 once the download or streaming of the content has begun. This waiver is necessary to prevent misuse and ensure fair use of our intellectual property.

Exceptions to the No Refund Policy

Refunds will only be considered under the following exceptional circumstances:

• You were charged more than once for the same product in error.
• You were unable to access the product due to a verified technical issue that we could not resolve within 5 working days of your contacting us.

In such cases, please contact us at nchypnotherapy@gmail.com with your full name, purchase receipt, and a description of the issue. We reserve the right to determine eligibility for a refund at our sole discretion.

No Guarantee of Outcome

These audios are designed as complementary wellness tools and are not a substitute for medical or psychological treatment. Individual results may vary. No claims are made or implied regarding the diagnosis, treatment, cure, or prevention of any medical condition. Refunds will not be issued based on perceived effectiveness.

Ownership and Licensing

By purchasing our products, you are granted a non-transferable, personal licence to use the content for private, non-commercial use only. Redistribution, sharing, reselling, or reproducing the content in any form is strictly prohibited.

Modifications

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page with a revised effective date.

If you have any questions about this policy, please get in touch via nchypnotherapy@gmail.com before completing your purchase.

Neil Cox Hypnotherapy is based in the United Kingdom and complies with applicable UK consumer law. Your statutory rights are not affected.